Return & Refund Policy

Custom furniture is made once, for one home, to one set of measurements — so a conventional "return it to the shelf" policy can't apply. What we offer instead is stronger: we put things right. Here is exactly how that works at Teakline Interiors Sdn. Bhd..

Before handover: approve it or we fix it

Every piece is photographed in the workshop for your approval before delivery, and inspected together with you at installation. Anything that doesn't match the approved drawings and materials — wrong dimension, wrong finish, defective hardware — is corrected at our cost before we consider the job done.

The first 14 days

If a defect surfaces within fourteen days of handover (a door dropping out of alignment, a runner binding, a finish flaw you couldn't have seen at inspection), report it and we will repair it at no charge, normally within one week. Where repair is impractical, we remake the affected component.

Warranty repairs: years one to five

• Years 1–5: structural elements and joinery — carcasses, frames, joints, laminations — repaired or remade free of charge.
• Year 1: hardware (hinges, runners, locks) and finishes are additionally covered, replaced free including labour.

The warranty covers defects in materials and workmanship under normal use. It does not cover damage from water leaks, renovation works by others, misuse, or ordinary wear such as finish mellowing described in our terms.

When a refund applies

A monetary refund is offered where we cannot deliver what was approved: if we fail to remedy a confirmed defect after two attempts, or if we cannot complete your order at all, you receive a refund proportionate to the undelivered or defective portion, paid by bank transfer within fourteen days of agreement. Deposits are refundable in full if you cancel before design approval, less documented site-visit costs.

What isn't returnable

Completed made-to-measure items that match their approved drawings, materials and finishes cannot be returned for change of mind — they were built for your walls and fit nobody else's. We're happy to quote for modifications if your needs change.

How to make a claim

Email [email protected] with your invoice number, a short description and a photo or two, or call +60 3-2782 4415. We acknowledge every claim within two working days and tell you plainly what happens next.